This section gives background information for the links you see on the toolbar to your left under the section "Useful Links."

Sections on this page

| General CARE Resources relating to Q&A | Resources on Accountability | CARE Resources on Impact Measurement | Inter-Agency Resources on Impact Measurement | Additional resources: CARE Emergency Toolkit, Codes of Conduct, HAF, acronym list

General CARE Resources relating to Q&A

CARE Emergency Toolkit
The CARE Emergency Toolkit provides comprehensive guidelines and tools for managing an emergency response. All parts of CARE must comply with Ch 2 Humanitarian Policy Framework and Ch 4 Management Protocols. Another section that is especially valuable for quality and accountability users is CET Chapter 6 Quality and accountability. A condensed version of the toolkit guidelines is the CARE Emergency Pocketbook. A standard CARE user name and password is available, and it is listed in the back of the Pocketbook. If you do not have this information, e-mail to get access.

CARE Academy
CARE Academy is a global resource for learning that helps individuals acquire knowledge, skills and tools to be successful in their jobs at CARE. Offerings are available to all CARE staff, sister INGOs, local NGOS and project participants. The Academy's e-learning programs and workshops address skills and information that are critical to CARE's mission.

Nearly all CARE quality and accountability resources are available on Minerva, including AARs, evaluations, assessments, a CARE study on lessons learned, guides, manuals and policies. Minerva is an intranet system developed by CARE Canada for global information system management, and it allows CARE users to store, access, retrieve and share useful documents. The bulk of these documents are for general and global reference as well as information sharing within the organization. Please contact John Oram ( if you need a username and password.

LAC-Emergency Wiki
This provides information about CARE's work in emergencies in the LAC region. It is only available in Spanish.

P-Shift wiki
In 2008, members of the CARE Federation agreed to a common definition of a program and its characteristics. You can learn about the "p-shift," read guidance for program design, view program case studies, share your knowledge and use program tools on the wiki.

Program Quality Digital Library
The Program Quality Digital Library (PQDL) aims to answer the question often posed by CARE field staff: What is the bare minimum I need to know in order to put in place successful projects and programs at CARE? PQDL provides easy access to many relevant documents, studies and thought papers. It has three main sections: policy, recommended good practice and new, emerging ideas.

More CARE Wikis
Follow this link to view additional wikis at CARE, including many not yet mentioned on this wiki. For example, there is a Gender wiki, a Green Team wiki, and the Knowledge Cafe, as well as many others.

Resources on Accountability

CARE Specific Resources on Accountability

Electronic Evaluation Library
In order to ensure transparency, CARE’s Evaluation policy requires that external evaluations of CARE's responses in emergencies are available to the public including terms of reference, findings, lessons learned and recommendations. All of these documents are available in the Electronic Evaluation Library (EEL).

CARE Secretariat
The CARE Secretariat's website has information about quality and accountability at CARE, and many parts of this Wiki are taken from the accountability page.
Accountability framework for accountable programme management_final draft_06062011.doc

The CIUK-fundedGovernance Action Learning Initiative (GALI) partnered with Keystone Accountability to support CARE Ghana, CARE Mali, and CARE Sierra Leone to enhance their accountability work building on the Governance Programming and Human Accountability Frameworks. The 8-month GALI engagement with participating COs fed the drafting of this model to operationalize downward and horizontal accountability. A 30-31 May 2011 learning event organized and hosted by WARMU aimed at bringing together COs(GALI COs + Benin, Liberia and Ivory coast), WARMU, and representatives from CUSA and CIUK, with facilitation from Keystone Accountability, to refine the proposed framework and accompanying materials. The event concluded with a commitment to creating a community of learning on accountability in West Africa to feed the development of the CI accountability framework using field experience, and to builda case for needed capacity building to link accountability with performance and impact measurement.

Inter-Agency Resources on Accountability

ECB Evaluation Database System
The Emergency Capacity Building Project (ECB) Evaluative Learning Database includes two-page “cover sheets” that contain general information from evaluations conducted after major emergencies as well as several categories of “lessons learned.” World Vision, Save the Children and CARE all contribute to the database. Users can conduct advanced searches and create reports using the following criteria: type of emergency response, type of evaluation, organizations involved, date of emergency, region, country, lesson focus and lesson type. Click here for more general information about the ECB Project.

CARE is a member of Sphere, launched in 1997 by a group of humanitarian NGOs and the Red Cross/Red Crescent Movement, Sphere is based on two core beliefs: 1) all possible steps should be taken to alleviate human suffering arising out of calamity and conflict; 2) those affected by disaster have a right to life with dignity and therefore a right to assistance. The project has developed several key tools, including a handbook and an associated training pack.
CARE is a member of HAP, a self-regulatory humanitarian body, which was created in 2003. HAP members share a commitment to making humanitarian action accountable to its intended beneficiaries by following specific "Principles of Accountability." Members that qualify with the HAP Standard in Humanitarian Accountability and Quality Management are certified and agree to comply with and promote these principles through capacity-building, self-regulation, quality assurance certification and advocacy.

CARE is also a member of ALNAP, which was established in 1997 and is dedicated to improving humanitarian performance through increased learning and accountability. Network members include agencies and experts from across the humanitarian spectrum, including donors, NGOs, Red Cross/Crescent, UN and independent/academic organizations. ALNAP is dedicated to improving the quality and accountability of humanitarian action, by sharing lessons, identifying common problems and building consensus on approaches. The site includes the Evaluative Reports Database (ERD), guides, training materials and case studies.
People in Aid
Since 2008 CARE is a full member of People In Aid. This is a global network of development and humanitarian assistance agencies helping aid organisations to enhance the impact they make through better management and support of staff and volunteers. It works as an information exchange on good human resources and people management practice, by facilitating networking, by providing resources, by undertaking research and by answering queries. The People In Aid network links more than 130 member organisations around the world.

All in Diary
The All In Diary is a practical resource for humanitarian workers in the field. From this site, you can download files about humanitarian principles, disaster preparedness and response, managing projects, working with communities and managing people. It is also possible to download all documents in a single file.


In 2004, a meeting of emergency directors from 7 agencies: CARE, Catholic Relief Services, International Rescue Committee, Mercy Corps, Oxfam GB, Save the Children and World Vision International discussed key obstacles to humanitarian aid delivery. The Emergency Capacity Building Project aims to address many of the obstacles identified. Phase I of the project focused on four initiatives: staff capacity, accountability and impact measurement, risk reduction and information and technology requirements. Phase II of the project has three objective areas and three cross-cutting themes that are moving forward through Agency Improvement Plans and Consortia Engagement Plans. The ECB site provides more information as well as project publications and quarterly newsletters.


The URD group is an institute dedicated to research, evaluation and training, primarily related to humanitarian work and post-crisis reconstruction. The group currently works on the following sectors: nutrition, water and sanitation, protection, urbanization, as well as cross-cutting issues including aid quality, the environment and disaster risk reduction.

ECB Connect

ECB Connect is the Emergency Capacity Building (ECB) intranet site that facilitates working collaboratively and sharing information related to the project (if you do not have a user name and password, e-mail to get access).

WASH Cluster Accountability Resources

The WASH Cluster Accountability Project The aim of the WASH Cluster Accountability Project was to identify some simple tools to help WASH fieldworkers understand the practical aspects of accountability.

CARE Resources on Impact Measurement

CARE 2005-2010 Impact Report LAC

Inter-Agency Resources on Impact Measurement

Impact measurement means measuring the changes in people’s lives (outcomes) that result from a humanitarian project, striking a balance between qualitative and quantitative data. At its simplest, impact measurement means asking the people affected, ‘What difference are we making?’ Their view of the project and its impact is more important than anybody else’s. That is why accountability processes, which aim to make sure that those people have a say at key stages of the emergency response, are essential.

At a minimum, humanitarian project staff should:

1. Establish a basic description (profile) of affected people and related communities.
2. Identify desired changes, in negotiation with affected people, as soon as possible.
3. Track all project inputs and outputs against desired change.
4. Collect and document individual and community perspectives through participatory methods in order to:
  • Increase understanding of what change they desire
  • Help establish a baseline and track change
5. Explain methodology and limitations to all stakeholders, honestly, transparently, and objectively.
6. Use the information gathered to improve projects regularly and proactively.

Additional resources: CARE Emergency Toolkit, Codes of Conduct, HAF, acronym list

CARE Emergency Toolkit

Codes of Conduct


Acronym List

CARE Quality and Accountability Acronyms List.pdf