Sections on this page:
| About Accountability | Systems & Approaches to put CARE's Humanitarian Accountability Framework into Practice | Sample TORs for Standing Team Deployments | Case Studies - Putting CARE's HAF into Practice | Presentations on Accountability

About Accountability



Accountability is about how an organisation fulfills its responsibilities in meeting the needs of different groups in its decision making and activities:

There are three important and related aspects of accountability:
  • To take account of stakeholders(especially disaster-affected communities)
    • we listen to views of stakeholders, and we respond to these views
    • disaster-affected people (especially the most vulnerable and marginalised) have a voice and can influence decision-making
  • To be accountable to stakeholders(especially disaster-affected communities)
    • we ensure stakeholders are aware of and understand their entitlements
    • disaster-affected people (especially the most vulnerable and marginalised) systematically receive relevant information in a manner they understand
    • we hold ourselves accountable to respect CARE's own principles, and internationally recognised standards
  • To be held accountable by stakeholders(especially disaster-affected communities)
    • we inform stakeholders of our commitments and the standards we uphold
    • we inform disaster-affected people of their right to information, to participate, and to be heard.


Systems & Approaches to put CARE's Humanitarian Accountability Framework into Practice



CARE International's Humanitarian Accountability Framework (HAF) defines our accountability commitments to our stakeholders, including disaster-affected communities. Setting up good accountability systems therefore is essentially putting the HAF into practice and we use a "Good Enough Approach" to meet HAF Benchmarks and targets. Some resources that can help COs to put the HAF into practice are listed below.

Overall Guidance


HAF Benchmark 1 - Leadership on Accountability


HAF Benchmark 2 - Impartial Assessment of Needs and Resources

What you need to know about Assessment in Emergencies

Assessment planning checklists

HAF Benchmark 3 - Project/Programme Design and Monitoring

Emergency Response Strategy Format

HAF Benchmark 4 - Participation

The Listen First Framework


HAF Benchmark 5 - Feedback & Complaints Systems

World Vision Steps in Complaints Handling

CARE Tools Developed for field visit

HAF Benchmark 6 - Information Sharing

HAF Benchmark 7 - Evaluation and Learning



HAF Benchmark 8 - Capacity of CARE staff and HR Management



Sample TORs for Standing Team Deployments




Case Studies - Putting CARE's HAF into Practice




Presentations on Accountability




CARE: What you need to know about Assessments in Emergencies